Refund policy

At this time, U Lana does not accept returns or exchanges on any products, and all sales are final.

However, if your product arrives damaged, we are happy to offer a return or exchange. To process a return for a damaged item, please contact us at sales@ulana.shop within 48 hours of receiving the product and provide a clear photo of the damage.

We encourage customers to review product descriptions carefully before making a purchase. If you have any questions or need assistance choosing the right product, please contact us prior to ordering.

Please note that our return policy is subject to future updates. We will communicate any changes to our policy clearly to our customers as we continue to improve our service.

Thank you for your understanding and support.